Author: Eric Lange
In the classic Atari video game “Pitfall!,” the main character, Pitfall Harry, makes his way through a treacherous jungle on a quest for treasure. Along the way, he dodges snakes and crocodiles, rope-swings over pits, and leaps over rolling logs.
How much of your time do you spend wrestling with process and planning issues instead of doing the work you were hired to do? If you answered “far too much,” then operational excellence matters to you. What is Operational Excellence