Posts by Scott Guinn

T-Mobile drives innovation in workforce planning

“We have the best damn care team in the business—that’s not even up for debate,” said John Legere, president and CEO of T-Mobile, when he announced on February 1, 2017 that T-Mobile was ranked number one in customer service satisfaction by market research analyst Nielsen Mobile Insights. Legere also promised that the wireless provider would… read more →

With the right data and analytical capabilities, organizations can increase productivity and revenue by lowering turnover and hire the right people from the very beginning.

Human capital trends series featuring research from Deloitte—Part 3: People analytics

In recent years, we’ve seen an explosion of behavioral science applied to the HR landscape, under the label of data analytics or people analytics. Data analytics in the workplace studies what incentives or processes, for example, drive someone to decide to join a company or existing employees to stay. Additionally, with technology helping to “blur… read more →

Human Capital Trends series featuring research from Deloitte– Part 1: Organizational design

Workforce planning and analytics have gained increasing importance in recent years, and that fact has not escaped the notice of business leaders. Deloitte recently released its fourth annual “Global Human Capital Trends” report, which summarizes over 7,000 responses to a survey conducted in over 130 countries globally. Organization design trends: Dynamic networks of highly empowered… read more →