The future of customer success: A community empowered

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Hub16 is almost here! I’m excited to spend the week with the Anaplan community in San Francisco discussing how customers are transforming planning and company performance with Anaplan.

Knowledge sharing and creative discussions between like-minded Anaplanners is something that we facilitate year-round through a variety of avenues, but Hub16 is certainly the most exciting and largest-scale opportunity for users to gather under one roof. At Anaplan, we view shared learnings and collaboration as central to our daily customer success efforts, with the goal of empowering our customers to be self-sufficient and, ultimately, successful.

We are excited to demonstrate our commitment to—and investment in—a self-sufficient and empowered community at Hub16 next week. Personally, I am passionate about the strategies we’re unveiling that will both excite and recognize our customers and partners.

Next week, I encourage you to:

  • Join the keynote to hear Anaplan’s transformative vision. On Tuesday, May 10, Anaplan executives, customers, and partners will discuss technology innovation at global companies, challenges on the horizon, the Anaplan product vision, and major product announcements.
  • Participate in our expert training day. Whether you are a new user in our Introductory Lab or a seasoned veteran attending the Advanced Topics sessions, you can benefit from the expertise presented by Anaplan’s finest on Thursday, May 12.
  • Allow yourself to imagine the possible. One of the great benefits of Anaplan is its flexibility—you can do so much with just a little imagination. We have recently renewed our commitment to ensuring that every customer is trained in the first week of implementation in a refreshed enablement program called Launchpad. This new program gets your team excited about using Anaplan through engagement and experimentation—that is how creative people imagine the possible.
  • Visit our Customer Success, Enablement, and Community teams in the Guru Zone. Experience updates to courses, certification programs, and platforms aimed to enable self-sufficient growth and scale. Try out our new applications and learn about innovative new offerings to ensure your success.
  • Engage with our partners. We have over 150 partners attending and will be showcasing their offerings and expertise throughout the conference.
  • Recognize Anaplan certified model builders, solution architects, and our Anaplan Elite. 70+ Master Anaplanners will be recognized for going above and beyond to take their Anaplan skills and expertise to the next level.
  • Join Anaplan’s first-ever hackathon. On Wednesday, May 11, leverage your modeling skills and earn the title of Most Creative Anaplan App Builder!
  • Celebrate the winners of the “Anaplanner of the Year” and “Visionary of the Year” awards. Join your Anaplan Community at the Closing Party on the evening of Wednesday, May 11.

I always walk away from Hub reflecting on customer feedback. I think about comments from customers and partners who have told me that Anaplan changes their idea of “what’s possible.”. I believe that Anaplan customers and partners experiencing our enablement-first approach are industry trendsetters—and I can’t wait to see all of you at Hub16!

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