Target Australia hits the mark with improved workforce planning

Fast, precise staffing plans and budgets for more than 300 retail stores nationwide,
plus better tools for planning new stores and events
Target Australia wanted to deploy in-store employees effectively, but a legacy workforce planning system couldn’t show how personnel dollars were allocated and spent at the store level. The company wanted a solution that could connect data from HR systems at headquarters with feeds from in-store point-of-sale systems. They found it with Anaplan, and now have granular visibility into and control over in-store personnel budgets, plus tools to help with new-store and special-event staffing.
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visibility into store staffing budgets and spending


ability to plan staffing for events and new stores


data from point-of-sale and HR systems

Anaplan will help us with our forward planning across the company.

Zeeshan Shams,

Workforce Planning Coach

With more than 300 stores and 14,000 employees, Target Australia needed a better way to manage staffing within stores than its legacy solution could provide. Although wage budgets could be set by headquarters at a store level, there was no way for top management to determine how dollars were spent within each store. “We knew we needed to find a smarter way of working,” explains Zeeshan Shams, Workforce Planning Coach at Target Australia.

Tasked with transforming the way Target Australia worked, a “Simpler Stores” team chose and deployed Anaplan for Workforce Planning and integrated the platform with the company’s existing workforce management solution. They also integrated data feeds from store-based point-of-sale (POS) systems.

With Anaplan, users at headquarters now have automated, granular visibility into in-store staff allocation and spending. They’ve also discovered that they can use Anaplan to build accurate staffing plans for both new stores and in-store events by using multiple data sources.

Anaplan’s cloud solution was fast to set up, integrate, and deploy to users. “One of the most appealing features of Anaplan is that it is a cloud-based platform,” Shams says. “This means that we aren’t required to deploy and manage new servers to support another application.”

Flexibility is another Anaplan advantage. The platform is now leveraged for multiple use cases, and its ability to perform “what-if” analysis is proving valuable in a variety of planning scenarios. There’s more to come, Shams adds: “Anaplan will help us with our forward planning across the company.”

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