Live Support: Your menu of options (in order of speed):
The fastest way to get help is to Live Chat with an Anaplanner. Simply log into Anaplan and click on the “Chat to a support person now” link located in the drop-down help menu or click “Live Chat” in the top banner of the website. You’ll be put right in touch with an Anaplanner who can answer your questions and point you in the right direction. If you need additional assistance, we can connect to your screen to guide you step by step.
The Guru Station
The Guru Station Available to all certified Anaplanners. Book a 1 hour appointment with an Anaplan Guru (2 hour max) to discuss anything from solution design to troubleshooting existing models. The Gurus are here to help.
For less urgent issues, ideas on enhancements, or general observations, we recommend email. Send an email to us at firstname.lastname@example.org and we’ll get back to you within 24 hours.
Telephone support is included with your subscription at no additional charge. North America: +1 415-742-8199 Europe: +44 1628 870 000