Anaplan Privacy Policy

Effective Date: December 7, 2012 

This website anaplan.com is administered by Anaplan, Inc (Anaplan). The primary purpose of anaplan.com is to be an informative resource and business tool to help you manage and improve business performance. We want you to feel secure when visiting our site and are committed to maintaining your privacy when doing so. The following provides an overview of how we protect your privacy during your visit.

Anaplan, Inc. has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements and TRUSTe’s TRUSTed Cloud Program Requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers only information that is collected through this website anaplan.com and the Anaplan platform.

TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at support@anaplan.com. If you are not satisfied with our response you can contact TRUSTe here.

Anaplan, Inc. complies with the U.S.–E.U. Safe Harbor framework and the U.S.–Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Anaplan, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Anaplan, Inc.’s certification, please visit http://www.export.gov/safeharbor/.

What information do we gather?

Information on anaplan.com is gathered in two ways: (1) indirectly (for example, through our site’s technology); and (2) directly (for example, when you provide information on various pages of anaplan.com). One example of information we collect indirectly is through our Internet access logs. When you access anaplan.com, your Internet address is automatically collected and is placed in our Internet access logs. We collect information directly from you in a number of ways, some of which we describe in this Privacy Policy. One way is through the use of cookies. Cookies are small files of information which save and retrieve information about your visit to anaplan.com (for example, how you entered our site, how you navigated through the site, and what information was of interest to you). The cookies we use identify you merely as a number. (If you are uncomfortable regarding cookies use, please keep in mind you can disable cookies on your computer by changing the settings in preferences or options menu in your browser.) The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site.

We use local shared objects, also known as Flash cookies, to store your preferences such as volume control or high game score, or display content based upon what you view on our site to personalize your visit. Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.

Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118 

We also collect information when you voluntarily submit it to us such as your first name, last name, email address, phone number, job title and company name. Throughout our site, we provide the opportunity to register for an event or conference, order a white paper, or participate in an online survey, as well as use our platform. When we collect this type of information, we will notify you as to why we are asking for information and how this information will be used. It is completely up to you whether or not you want to provide it.

We may occasionally send newsletters or marketing communications out to our users. We provide you the opportunity to opt out of such emails by following the directions provided in these emails.

Information Related to Data Collected through the Anaplan Platform 

Anaplan collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes.

We collect information for our clients, if you are a customer of one of our clients and would no longer like to be contacted by one of our clients that use our service, please contact the client that you interact with directly.

Anaplan may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this policy regarding notice and choice and the service agreements with our clients

Anaplan has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Anaplan’s Client (the data controller). If the client requests Anaplan to remove the data, we will respond to their request within 30 business days.

Anaplan will retain personal data we process on behalf of our clients for as long as needed to provide services to our client. Anaplan will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How do we use this information?

We analyze it to determine what is most effective about our site, to help us identify ways to improve it, and eventually to determine how we can tailor anaplan.com to make it more effective. We may also use data for other purposes, which we would describe to you at the point we collect the information.

Will we share this with outside parties?

As a global organization, data we collect may be transferred internationally throughout Anaplan’s worldwide organization. We will not sell individual information and will share it only as outlined in this policy. We may share your information with service providers such as our hosting provider or email service provider. . These companies are authorized to use your personal information only as necessary to provide these services to us. But

again, before you submit any information, we will notify you as to why we are asking for specific information and it is completely up to you whether or not you want to provide it.

We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request or to any third party with your consent to do so.

If Anaplan, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

What about sensitive personal data?

We do not generally seek to collect sensitive personal data through this site. If we do seek to collect such data, we will ask you to consent to our proposed uses of the data. We may also collect some sensitive personal data incidentally. By providing us with unsolicited sensitive personal data, you consent to our using the data subject to applicable law as described in this Privacy Policy. The references to “sensitive personal data” are to the various categories of personal data identified by European and other data privacy laws as requiring special treatment, including in some circumstances the need to obtain explicit consent. These categories comprise personal identity numbers, personal data about personality and private life, racial or ethnic origin, nationality, political opinions, membership of political parties or movements, religious, philosophical or other similar beliefs, membership of a trade union or profession or trade association, physical or mental health, genetic code, addictions, sexual life, property matters or criminal record (including information about suspected criminal activities).

Do we give you access to your information?

You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or deactivate it by contacting us at support@anaplan.com. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

What about data security?

We take appropriate steps to maintain the security of your data on anaplan.com and the Anaplan platform. When you enter information into our platform, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. You should understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. If you have any questions about security, please contact us at.

Links to 3rd Party Sites 

Our web site includes links to other sites whose privacy practices may differ from those of Anaplan. If you submit personal information to any of those sites, your information is governed by their privacy policy. We encourage you to carefully read the privacy policy of any web site you visit.

Testimonials 

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us.

Blog/Forum 

Our web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Please contact us to request removal of your personal information from our blog or community forum. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets 

Our web site includes social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing it.

Changes to this Policy 

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

We are interested in maintaining your privacy and creating a valuable resource for you to use.

If you have any questions now or during your visit, please contact us. Thank you.

Anaplan, Inc.
240 Stockton St, Fifth Floor
San Francisco, CA 94108 United States
Phone: 415-742-8199
Fax: 415-759-3326

Contact us at support@anaplan.com

We self-certify compliance with
SafeHarborLogo
http://www.export.gov/safeharbor


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