Anaplan Contact Center Planning application

Customer experience and contact center leaders regularly struggle to translate fluctuating demand signals into long-range capacity plans, facing ongoing over- or under-staffing, reduced customer satisfaction, and costly staff turnover, putting service quality, financial performance, and their brand at risk. 

With the Anaplan Contact Center Planning application, you can confidently model and align your long-range workforce capacity with customer demand to elevate service levels and operational efficiency across all channels.

Read our datasheet to learn how the Anaplan Contact Center Planning application provides a connected, out-of-the-box solution to:

• Improve service levels by aligning agent skills and availability with forecasted demand
• Model "what-if" scenarios to increase operational agility and respond to market shifts
• Connect long-range capacity plans to financial budgets to enhance financial control and optimize staffing