Closing retail’s gap between insight and action

Read the executive summary of our 2026 Retail Resilience & AI Adoption Study in partnership with Incisiv and World Retail Congress to:

• Explore survey results of retail executives across North America and EMEA
• Understand the technology and process investments that separate margin leaders from lost-sale laggards
• Learn how top-performing retail leaders turn agility into profit

This summary details the report’s core finding of the “latency tax” — the hidden cost of slow response that can erode your bottom line — and how to overcome the key challenges holding retailers back: lagging forecasts, manual intervention, misaligned execution, and a pervasive disconnect between AI importance and investment