Dany Krivoshey, Unilever International: Unilever is one of the biggest companies in the world, serving customers and consumers on fundamental FMCG — fast-moving consumer goods — products.
When we serve consumers, around 150 countries is connecting 120 sourcing units with 1,000 ships. This becomes an operational challenge.
Anaplan is mainly used by supply chain and finance team, and we’re expanding the Anaplan to more functions.
We are connecting the enterprise here, and we’re looking on that as more as a business planning connected journey for all the teams to be connected together. Unilever International is actually the first customer of Anaplan in Asia, from 2015.
There are several key benefits of Anaplan in our organization. One is, of course, customer service, which is improving up to 5%. On the size of a business as ours, it’s hundreds of millions of delivery.
The second thing is creating our processes much more resilient, much more flexible, and simpler. And one of the key examples here is taking the Anaplan planning cycle from 45 days to four days, and some of these elements can be done in four minutes.
People’s satisfaction is more than 80%, and 90% adoption. Anaplan becomes interconnected system of experiences, where planning experiences is connected with CRM, CRM experience connect to data and analytics. And this is our philosophy of connecting everyone with everything.
Now with AI solutions, everything from integrating the information into the system, cleaning the information, then preparing the information for forecast, then running the artificial intelligence statistical models at scale of our 300 million data rows — this is incredible!
We’re already enjoying value realization from most of the solutions and looking forward to embed more.
My name is Dany Krivoshey. I’m Chief Digital and Transformation Officer of Unilever International Group, and we plan with Anaplan.
