Dialing in success: Closing contact center workforce gaps with modern capacity planning and forecasting 

Customers today expect more — faster service, smarter support, and seamless experiences — all while businesses juggle inflation and tariffs, supply chain shocks, talent gaps, and digital disruption. Consequently, your contact center has become increasingly important for achieving seamless operations, cost efficiency, and customer satisfaction.

To meet these growing demands, you must prioritize both real-time and long-range planning to proactively anticipate changes in economic and market conditions, navigate workforce gaps, and strategically prepare for scenarios that can impact your business and its resiliency.

Read the eBook to:

• Gain insights into the areas where workforce gaps commonly occur and hinder forecasting accuracy
• Learn how workforce planning acts as the cornerstone to fueling efficiency and mitigating workforce risks
• Explore real-world examples from banking, insurance, healthcare, telecommunications, retail, energy, and high-tech industries, showcasing how Anaplan's solution resolves workforce challenges and optimizes operations