Modernize workforce planning in your contact centers: A conversation with Vanguard

Increasing channel complexity, rising customer expectations, staffing shortages, more complex licensed work, cost pressures, and the rapid deployment of AI solutions – these are just some of the challenges keeping operations and call center leaders up at night.

Join us for this on demand webinar where we’ll sit down with Alex McElwee, Capabilities Leader, Workforce Planning at Vanguard, and industry experts at Deloitte and Anaplan to discuss how to tackle contact center capacity planning and staffing constraints head on.

80% of contact centers still manage their workforce all or in part on spreadsheets. Attend this webinar if you’re ready to divorce decades-old processes and find out how to:

• Stay ahead of today’s biggest challenges and trends, such as managing channel complexity, grappling with disparate data, and AI and automation adoption. 
• Minimize over- and understaffing by improving forecast and staffing accuracy and improving alignment and collaboration with your marketing, finance, and HR teams. 
• Transform your workforce planning capabilities and streamline staffing to reduce costs and improve customer experience, allowing you to successfully meet varying demands across your entire business.