Agentic AI and the next era of contact center planning

Join Anaplan and Deloitte for a deep-dive webinar on agentic AI and the evolving future of contact center planning for healthcare payors. As AI reshapes both member engagement and workforce dynamics, learn how to move beyond outdated, spreadsheet-based processes toward a more strategic, connected planning approach.

Discover how agentic AI is transforming contact centers — and how the Anaplan–Deloitte partnership provides the strategic capabilities needed to navigate this new landscape. Strengthen your expertise and gain a competitive edge in the complexities of AI-driven contact center planning. 

You'll learn about:

• The impact of agentic AI on contact center volume, mix, and handle times 

• How to address the planning gap created by evolving contact patterns and skills-based routing complexity

• How to use Anaplan for multi-channel volume modeling, AI deflection rates, and cost impact analysis

• Actionable steps to assess your organization's AI and planning maturity