In this on-demand session, learn how the Anaplan Contact Center Planning application delivers modern, AI-driven capacity and scenario planning, with a live demo, walking through how planners can:

• Improve workload forecasting and staffing models
• Plan capacity and allocate work more accurately
• Analyze, assess and run more “what-if" scenarios
• See cost impacts and drive better planning decisions

The demonstration will showcase how the application brings together operational and financial planning in a single, governed environment, helping your contact center teams move beyond spreadsheets and static models to make more accurate forecasts and more informed resourcing decisions.

This session is a follow-up to Modernizing Contact Center Capacity Planning in the Age of AI

and focuses on how those concepts are applied in practice using the Anaplan Contact Center Planning application.