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LCS empowers people with fast, easy financial consolidation

Growing provider of senior living facilities and services saves time and money — and engages others — with cloud-based financial consolidation

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Life Care Services (LCS) must roll up financials to tell a clear story, but that’s not easy because of the company’s many distinct business lines. By replacing on-premises technology with the Anaplan Financial Consolidation application, LCS accelerated financial consolidation, saved time and money, and freed up time to focus on better ways to serve its customers.


The intuitive interface makes it easier for more people on my team to … make contributions in new and greater ways.
Ross Kelderman, Vice President and Controller, Life Care Services

Quick 

and easy consolidation frees time for higher-value work

Lower

cost and fewer technical skills required

Empowered

users can make valuable contributions to the business


Modern finance is more than just numbers — it’s the story those numbers tell. That’s a fact at Life Care Services (LCS), which manages about 150 senior living communities, holds equity stakes in about a third of them, and has a business unit that provides services to senior communities. “The variety of operations and capital structures adds a lot of complexity to our financial consolidation,” says LCS Vice President and Controller Ross Kelderman. “We need to be able to roll up products and services across a wide range of businesses and ownership models to produce consolidated statements that tell a clear story.” 

Aging on-premises financial consolidation software wasn’t up to the task. It relied on Visual Basic scripts and manual, technical processes that were a “black box” understood by few people at LCS. While Kelderman sometimes mused that the old system — which he knew inside and out — gave him job security, he also knew that technical busywork made him a potential single point of failure. It also limited his professional mobility within the company. The system was also expensive, a point driven home when IT made plans to shutter the internal data center where it resided. “As we looked at the cost and the competencies required to retain the tool, it became unsustainable,” Kelderman recalls.  

Quick deployment delivers rapid returns 

The finance team at LCS looked for a consolidation solution they could stand up quickly and that delivered low total cost of ownership. “We considered several cloud providers,” Kelderman says. “Anaplan Consolidation offered by far the lowest cost of initial investment and the quickest implementation.” 

In less than four months, Kelderman and his team had all the functionality of their previous tool up and running in Anaplan. They went live a few weeks later, and turned off their old solution for good after a few months. 

My team is able to spend more time focusing on how to better deliver quality services to our seniors.
Ross Kelderman, Vice President and Controller, Life Care Services

Fast consolidation with more participation 

Kelderman says that Anaplan Consolidation enables LCS to close and consolidate faster and easier than ever. It’s also eliminated the old “black box” problem and empowered more individuals to share the process. “The intuitive interface [of Anaplan Consolidation] makes it easier for more people on my team to be involved in the close process and make contributions in new and greater ways,” Kelderman says.  

Along with Anaplan Consolidation, Anaplan XL Reporting has extended the democratization of finance to even more people at LCS who now perform tasks that used to be relegated to the finance team. “They can answer their own variance questions and build their own reports,” Kelderman notes.  

He’s happy to share routine finance tasks with others in part because doing so allows him to participate more fully in the life of LCS.  “My favorite thing about Anaplan Consolidation is the opportunity it’s provided me to get involved in other areas of the business — including our financial storytelling — because I’m not busy doing manual and technical processes,” he says.  

Delivering better quality 

The improved consolidation process at LCS made a big impression on the institutional investors who are its part-owners. “The CFO, who sits on our audit committee, was so impressed with our Anaplan Consolidation project that they pursued it for themselves,” Kelderman says. “And they’ve now implemented Anaplan Consolidation.” 

The new consolidation platform has also had an indirect but positive impact on the people in the communities that LCS manages, Kelderman says. “By spending less time on manual and technical procedures, my team is able to spend more time focusing on how to better deliver quality services to our seniors,” he concludes.


Four older adults taking a selfie while holding pickleball paddles and a ball on an outdoor court.
Four older adults laughing together in a bright living room, with one person holding a tablet.

Ross Kelderman, Life Care Services: Intuitive and easy to use solutions are critical for the democratization of financial storytelling for all companies. 

Life Care Services has over 50 years of experience providing leadership and innovation in the senior living industry. We have both the senior living communities along with the fee-for-service business lines, and so we need to be able to roll up products and services across a wide range of businesses and produce consolidated statements that tell a clear story. 

Our previous consolidation solution was on premise, and as we looked at the cost and the competencies required to require the tool, it became unsustainable. 

With Anaplan consolidation, we can now close quicker and easier. The intuitive interface makes it easier for more people on my team to be involved in the close process and make contributions in new and greater ways. By spending less time on manual and technical procedures, my team is able to spend more time focusing on how to better deliver quality services to our seniors. 

I’m Ross Kelderman, Vice President, Controller of Life Care Services. We close quickly with Anaplan.