Connected Planning helps Unum discover the power of acting as one

Insurance provider describes how the Anaplan platform helps to break down walls across finance operations, unleashing efficiencies and supporting real-time, holistic decision-making
Unum, an industry-leading provider of disability, life, and other insurance, constantly looks for ways to be more competitive and to provide value to its customers. By consolidating its tools and investing in Anaplan, Unum’s finance team is more efficient and can spend time discovering new connections, formulating responses, and preparing for the future.
million customers
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billion in benefits paid (2017)
$ 0
billion in total revenue (2017)

Jack McGarry, Group CFO, Unum: One of the great pieces about working at Unum is we really do have a high social purpose. I mean, we protect people when they are at their most desperate, people who have lost their jobs or can’t work because of accident or illness.

Our goals are to make it simple to deal with us, to be empathetic and support people, as well as give them the financial support to get through what, oftentimes, is the most difficult points in their lives.

Text: Unum insures 36 million people worldwide and pays nearly $7 billion in benefits annually.

McGarry: The insurance industry has always been a moving industry. You know, there are always new products coming onboard, there’s new methods of distribution, there’s new methods of enrollment, there’s new methods of servicing.

Steve Mitchell, CFO for U.S. Operations: We’ve always been forced to think about being competitive and providing the best value, so we think a lot about how can we have a better process, how can we have a better set of tools.

McGarry: The investment we’ve made in Anaplan, by consolidating our tools, has allowed us to be more efficient. That’s a great benefit to a finance organization because what that does is free time to really analyze what’s going on. We have really smart people discovering new connections and how we should respond to them as a company.

Mitchell: I use Anaplan and go in and see what’s the status there. I find it a very efficient way to go in and look at, either aggregate for the businesses that I’m involved with, or decompose it into specific businesses. It makes my team more efficient because I don’t have to ask them to gather that for me, and hopefully it makes me more efficient because I can ask better-informed questions.

McGarry: The most important thing that I do is to prepare the future of this organization. That means making sure that we have the right people, making sure that they get the breadth of exposure to the organization.

Mitchell: So having a modern toolset like Anaplan, where they can do so much with it and change roles without having to learn a whole new technical platform: Really important, and it takes away a barrier to helping folks with that development.

McGarry: Anaplan has been a great leap forward for us. Increasingly, the value isn’t driven by knowing how things work. It’s driven by knowing how things work together.

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