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What do Gartner, Forrester, and IDC have in common? They all named Anaplan a planning leader.
Anaplan, Inc. and its related entities (collectively “Anaplan”) recognize the importance of privacy, security, and data protection to our users, customers, and partners worldwide. As an organization with operations in multiple jurisdictions, we strive to provide protection across all our operations by deploying and maintaining strong policies and procedures.
This Privacy Statement (“Statement”) informs you of our privacy practices, the choices you can make, and the rights you can exercise in relation to your personal data that we collect and use when you interact with Anaplan’s websites, products, and services, when you apply for a job with Anaplan or visit our office, or when you engage with our customer support representatives.
When you interact with our websites, products, services, customer support channels, or job application process at Anaplan, we may ask you to provide some personal information. When we request this type of information, we will notify you as to why we are asking for information and how this information will be used.
We may collect information automatically from your device, such as through the website’s internet access logs and technology.
While using Anaplan product and services, customers may load various types of data to our platform. Platform data is governed by the contractual agreements between Anaplan and customers. Anaplan will not disclose or distribute any such platform data except as provided in the contractual agreement between Anaplan and the customer or as may be required by law.
We use and process your data for the following business purposes:
We may also use your personal information as instructed by you for other purposes, which we would describe to you when we collect the information.
Anaplan will not use or disclose your personal information in ways unrelated to those described above without first notifying you and offering you a choice as to whether we may use your personal information in a different manner.
In accordance with applicable laws, personal information covered by this Statement may be transferred to and processed outside of the country in which you are resident to Anaplan or its affiliates, subsidiaries, or service providers, including to the United States, Australia, Singapore, and other countries as we deem appropriate from time to time. These countries may not have equivalent privacy and data protection laws (and, in some cases, may not be as protective). We will protect your personal data in accordance with this Statement wherever it is processed. By submitting your personal information to Anaplan, you consent to such transfers and to the worldwide processing of your personal information.
Certain recipients (our service providers and/or Anaplan group companies) who process your personal data on our behalf may also transfer personal data outside the country in which you are resident. Where such transfers occur, we will make sure that an appropriate transfer agreement is put in place to protect your personal data.
When we transfer personal data out of the European Economic Area (EEA), Switzerland, and the UK to countries that do not benefit from an adequacy decision, as determined by the European Commission, we will rely on Standard Contractual Clauses approved by the European Commission and other contractual measures to ensure that adequate safeguards are in place with respect to the data.
Anaplan participates in and has certified its compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks (collectively, the “Privacy Shield”). We are committed to subjecting all personal data received from European Union (EU) member countries, United Kingdom, and Switzerland, respectively, in reliance on the Privacy Shield and in accordance with the Privacy Shield’s Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity, Purpose Limitation, Access and Recourse, Enforcement and Liability. If there is any conflict between the terms in this Privacy Statement and the Privacy Shield Principles, the more privacy protective terms shall govern. To learn more about the Privacy Shield, visit the U.S. Department of Commerce’s Privacy Shield site.
Under the Privacy Shield, we are responsible for the processing of personal data we receive and subsequently transfer to a third party acting as an agent on our behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
Although Anaplan adheres to the EU-U.S. Privacy Shield and the Swiss-US Privacy Shield Frameworks, Anaplan no longer relies on the Privacy Shield Frameworks as a legal mechanism for transfers of personal data considering the invalidation by the Court of Justice of the European Union and the Federal Data Protection and Information Commissioner (FDPIC) of Switzerland.
In compliance with Privacy Shield Principles, Anaplan commits to resolve complaints about your privacy and our collection or use of you personal information. EU and Swiss individuals with inquiries or complaints regarding our privacy practices should first contact Anaplan.
If you live in the EU or Switzerland and have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. You may have the option to select binding arbitration for the resolution of your complaint when other dispute resolution procedures have been exhausted.
For purposes of enforcing compliance with the Privacy Shield, we are subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We have taken steps intended to maintain the security of your data and follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. You should understand that the open nature of the internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. If you have any questions about security or any reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us at security@anaplan.com.
Anaplan retains platform data according to the timeframes set forth in the relevant agreements with its customers and in compliance with applicable law. Anaplan will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Anaplan maintains a comprehensive written information security program that contains administrative, technical, and physical safeguards designed to prevent unauthorized access to customer data.
Our websites include links to other third-party sites for your convenience and information. If you access those links, you will leave the Anaplan websites and if you submit personal information to any of those third-party sites, your information is governed by their privacy policy, which may differ from Anaplan’s. Anaplan does not endorse or make any representations about third-party websites. We encourage you to carefully read the privacy policy of any website you visit.
Our websites include social media features, such as the Facebook Like button and widgets, the “Share this” button, or interactive mini-programs that run on our site. These features may collect your IP address and which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or are hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing the feature.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us at legal@anaplan.com.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Anaplan is not responsible for any information you choose to submit in these forums. Please request the removal of your personal information from our blog or community forum by submitting an Individual Rights Management request. In some cases, we may not be able to remove your personal information, in which case, we will let you know if we are unable to do so and why.
When you get access to the Anaplan Platform, you may also have access to community sites that allow you to subscribe using your email address and to post information under your user name. As a user, you can request deletion of your community profile by sending an email to support@anaplan.com.
We give you the option to receive a variety of marketing communications that may include product or services information, events and conferences, blog updates, premium content, training information, or invitations to participate in user research. Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. You can manage your communication preferences at any time. If you don’t want to receive a particular type of marketing material from us, click the “unsubscribe” link in the corresponding emails, or update your preferences in our Preference Center. Anaplan provides you with choices about the setting of cookies and other automatic data collection tools. You can learn more about our use of these tools and how to opt-out by visiting your cookie preferences or, if located in the European Union, click here.
Our websites, products and services are not intended for use by anyone under the age of 16. Anaplan does not knowingly collect personal information from anyone under the age of 16. If you are under 16, you may not attempt to register for our events and services or send any information about yourself to us, including your name, address, telephone number, or email address. If we become aware that we have collected personal information from someone under the age of 16 without verification of parental consent, we will delete that information promptly. If you are a parent or legal guardian of a child under 16 and believe that a child has provided us with their personal information, please contact us at the email or mailing address provided at the end of this Statement.
Depending on your location and subject to applicable laws, you may have certain data protection rights.
If you are a California resident, you can find information about how we use your personal data and about your privacy rights in the California Privacy Notice section of this Statement.
If you are a resident of the EEA or the UK, you have the following data protection rights:
You may be entitled under applicable privacy laws to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. Additionally, you may be entitled under applicable privacy laws to have your personal information deleted or removed, or to object to our processing of your personal information on grounds specified by applicable laws.
To exercise any privacy rights, please submit an Individual Rights Management request or by calling +1 (855) 928-6500. For your protection, we may only process requests with respect to the personal information associated with the email address that you use to send us your request, and we may need to verify your identity before processing your request. We will respond to your requests within the timelines prescribed by applicable law.
We will retain your information for as long as your account is active or as needed to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements
Subject to limited exceptions under applicable law, Anaplan acknowledges that you may have the right to access, update, correct, and delete your personal information.
Please be advised that if we act as data processor/service provider to process personal information, we do so on behalf of our customers under the terms of a service agreement or similar agreement, and the information you have requested therefore is under the control of that customer. Accordingly, an individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his or her question to the applicable customer. If the customer requests Anaplan to remove the personal data to comply with data protection regulations, Anaplan will assist the customer with such removal in accordance with customer’s instructions and subject to Anaplan’s ability to access the data as needed to respond to the request.
This Notice supplements information contained in Anaplan’s Privacy Statement and is applied solely to residents of the State of California (“consumers” or “you”). Anaplan adopts this Notice and Statement to comply with the California Consumer Privacy Act (CCPA) of 2018, as amended from time to time. Any terms defined in the CCPA have the same meaning when used in this Notice and Statement. This Notice and Statement does not reflect our collection, use, or disclosure of California residents’ personal information where an exception under the CCPA applies.
California law defines “personal information” broadly as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. This notice also uses that definition for personal information.
Please see the “What personal information we collect and how we collect it” section earlier in this Privacy Statement to understand the sources from which we get personal information.
We listed below categories of personal information we collect about California residents and that we have collected in the preceding 12 months. For each category of personal information, we have collected, we have included the reference to the enumerated category or categories of personal information in the definition of this term in the CCPA that most closely describes such personal information.
Please see the “To whom do we disclose personal information” section earlier in this Privacy Statement to understand how we may disclose your personal information.
To exercise your California privacy rights, submit a request using one of the methods described below, and provide the information required.
To exercise any privacy rights, please submit an Individual Rights Management request or by calling +1 (855) 928-6500. For your protection, we may only process requests with respect to the personal information associated with the email address that you use to send us your request, and we may need to verify your identity before processing your request. We will respond to your requests within the timelines prescribed by applicable law.
When a business sells your personal information, you have a right to opt out of such a sale. Anaplan does not sell, and in the preceding 12 months did not sell, California residents’ personal information. Anaplan does not have actual knowledge that it sells the personal information of minors under 16 years of age.
You can designate an authorized agent to make a request under the CCPA on your behalf if:
If you use an authorized agent to submit a request to exercise your right to know or your right to request deletion, please ensure that the authorized agent sends an email to privacy@anaplan.com with the subject line “California request to delete” and including the attachment of both the user in question and the Authorized agent’s ID with a notarized letter verifying the relationship (e.g., parent or guardian), and including detailed information about the requested data to be deleted.
If you provide an authorized agent with power of attorney pursuant to Probate Code sections 4121 to 4130, it may not be necessary to perform these steps and we will respond to any request from such authorized agent in accordance with the CCPA.
Residents of the State of California, under California Civil Code § 1798.83, have the right to request a list of all third parties to which the company has disclosed personal information during the preceding year for direct marketing purposes from companies conducting business in California. Alternatively, the law provides that if the company has a privacy policy that gives either an opt-out or opt-in choice for use of your personal information by third parties (such as advertisers) for marketing purposes, the company may instead provide you with information about how to exercise your disclosure choice options.
This comprehensive Privacy Statement from Anaplan provides you with details about how you may either opt-out or opt-in to the use of your personal information by third parties for direct marketing purposes. Therefore, we are not required to maintain nor disclose a list of the third parties that received your personal information for marketing purposes during the preceding year.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please feel free to contact our U.S.-based third party dispute resolution provider (free of charge) here.
Alternatively, you can contact the data protection supervisory authority in your jurisdiction for assistance. Contact details for data protection authorities in the EEA and the UK are available here, and for Swiss Federal Data Protection and Information Commissioner (FDPIC) here.
We may update this Statement from time to time in response to changing legal, technical, or business developments. When we update it, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We encourage you to periodically review this page for the latest information on our privacy practices.
Should you have questions or comments related to this Privacy Statement, please contact us at privacy@anaplan.com, or by sending your mail to:
Europe, Middle East, and Africa (EMEA) Privacy Office
Anaplan Ltd
80 Moorbridge Road
Maidenhead, SL6 8BW United Kingdom
Americas Privacy Office
Anaplan, Inc.
50 Hawthorne St.
San Francisco, CA 94105 United States
Asia Pacific (APAC) Privacy Office
Anaplan Asia Pte Ltd
5 Temasek Boulevard
15-07 Suntec Tower 5, Singapore, 038985
Anaplan Data Protection Officer (DPO)
dpo@anaplan.com
Anaplan Nederlands B.V.
Willemsplein 2,
5211 AK ’s-Hertogenbosch, Netherlands