Gain real-time visibility across your contact center
Eliminate blind spots with a unified view of staffing, service levels, and channel volumes — so you can plan proactively, reduce waste, and adapt faster.
Contact center staffing
Intelligent solutions for contact center staffing
Optimize your call center and back-office workforce capacity plans with the only scenario planning and analysis platform that helps you make the right decisions, right now.
From spikes to slumps — keep your contact center on track
Ditch spreadsheets and guesswork. Model and plan your long-range agent capacity to demand and fluctuating volumes across channels to deliver top-tier service and sales efficiently.
Unique perspectives for workforce management and customer experience leaders
Stay ahead of market trends with reports and analysis from independent experts.
Plan smarter, staff strategically, and deliver the right service to every customer — every time.
Stay ahead of shifting demand, rising costs, and service challenges. From internal capacity to BPO performance, enable smarter, faster decisions with real-time insights and agile modeling.
“Our overall forecast accuracy using Anaplan has improved from over 12% deviation to 5% and below, which is industry standard and best practice.”
Customer Experience Lead, Major Retail Bank
Discover the platform workforce management and customer experience leaders trust. Be the next.
Organizations around the world rely on Anaplan to build a modern, connected enterprise. Shouldn’t you?
