Transforming Finance and Operations in Insurance

This is no doubt a very challenging period for the insurance industry. The pandemic has increased life and disability issues and small businesses are filing business insurance claims that could never have been foreseen by insurance carriers. Insurance operating models are under stress as teams work from home, financial advisors no longer meet customers face-to-face, and contact centers are experiencing high peaks in activity. On top of that, priorities such as IFRS 17 and digital transformation need strategic airtime from leaders.

In this e-book , Deloitte and Anaplan have been collaborating with global insurance experts in Asia-Pacific to understand:

• How the pandemic has affected their operating model and digital transformation programs.
• How finance and operations are revisiting priorities and adapting their planning and performance management processes.
• How modern planning technology can help navigate current uncertainties and support resiliency.