Capacity planning and optimization

Enhance workforce capacity. Minimize staffing costs.

Scenario planning and analysis solutions to make the right workforce capacity decisions, right now.

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Operations Capacity Planning dashboard showing labor hour forecasting and staffing analysis. Includes planned vs. target costs, monthly temp and FTE staffed hours, gap hours, and required labor metrics. Displays salary rates, daily labor inputs, and hiring needs by month.

Transform workforce capacity planning with a best-in-class solution to drive performance and profit

Optimize your staffing to reduce costs and meet anticipated levels of business demand

Enable operations and workforce management leaders to maintain appropriate staffing levels to deliver a consistent, high-quality customer experience across front- and back-office operations and services.

Dashboard for staffing operations at a contact center. Displays hiring needs, cost projections, agent assumptions, supply vs. demand metrics, and performance charts for SLA and agent coverage.

Contact center staffing

Optimize workforce capacity plans for your service and contact centers to handle customer communications efficiently.

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Dashboard tracking regional staffing capacity and project progress. Includes staffing breakdowns, burndown charts, pipeline deal data, and project start timelines.

Project staffing

Enhance project resource capacity plans and utilization to improve your project outcomes.

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Dashboard showing headcount planning by role ratios, constraints, costs, and ramp time. Includes charts for role ratios and monthly hiring plan.

Driver-based workforce capacity planning

Model workforce demand and capacity across functions and departments to ensure optimal staffing levels.

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Dashboard visualizing branch-level staffing across a map and data table. Displays operating profit, lease costs, employee counts, and branches recommended for closure based on performance.

Location staffing

Plan allocation of workforce capacity across geographic and virtual locations to ensure optimal staffing levels.

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Top customer experience, operations, and workforce leaders plan with Anaplan

South Central Ambulance Service Logo

With Anaplan, having a better forecast helps us mitigate risk, particularly around spikes in demand.

David Webb, Head of Forecasting, South Central Ambulance Service
Major Retail Bank Anon Logo

Our overall forecast accuracy using Anaplan has improved from over 12% deviation to 5% and below, which is industry standard and best practice.

Customer Experience Lead, Major Retail Bank
Miccosoft Dark Blue Logo

Anaplan has transformed how we work and collaborate, enabling agile planning.

Bruce Hildyard, Worldwide Support Leader of Business Planning Excellence, Customer Service, and Support, Microsoft
Healthcare Organization Anon Logo

We’re better able to provide patient-centered care for hundreds of thousands of people thanks to Anaplan.

Technology Manager, Large Healthcare Organization

Featured resources

Best practices and valuable insights to spark new ideas and help you drive greater workforce and business value.

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On-demand webinar

Modernize workforce planning in your contact centers: A conversation with Vanguard

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Datasheet

Anaplan for Workforce Capacity Planning in Contact Centers

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Blog

Navigating contact center staffing complexities in a multichannel world

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eBook

Dialing in success: Closing your contact center workforce gaps with modern capacity planning and forecasting

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On-demand webinar

Capacity planning for front- and back -office workforce operations

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Datasheet

Anaplan for Capacity Planning and Optimization

Discover the platform customer experience, operations, and workforce leaders trust. Be the next.

Organizations around the world rely on Anaplan to build a modern, connected enterprise. Shouldn’t you?

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Tablet screen displaying a headcount planning dashboard. Includes a cost center role summary, a bar and line chart visualizing forecasted compensation categories, and detailed hiring and salary cost data in table format.