Royal Mail adapts to thrive in a changing world: What to do when the world you were built for no longer exists

With the modern-day reliance on electronic communication, traditional mail has been in decline for some time. What does that mean for our 500-year-old postal service?
Hear how Amy and her team are responding to disruption by introducing more connected, dynamic, and efficient processes. They gained the insight required to thrive in an increasingly volatile market, from forecasting and resource planning to pricing and investment decisions.


Dr. Amy McQuillan, Head of Business Modelling, Royal Mail